ITIL
ITIL Foundation Training
ITIL, which stands for Information Technology Infrastructure Library, is a comprehensive framework of processes and best practices designed to deliver top-notch IT services to customers. It is widely recognized as the leading approach to IT Service Management globally. By embracing ITIL, organizations can effectively reduce their IT costs, streamline operational processes, establish a common language between business and IT, and ultimately enhance customer satisfaction.
If you’re a technology professional seeking to establish a strong foundation in IT service management within your organization or aiming to obtain ITIL certification, consider enrolling in ITIL training from Icon IT. This program is tailored to help individuals like you gain the knowledge and skills needed to excel in IT service management.
ITIL® 4 Foundation
ITIL® is widely acknowledged as the foremost best practice framework for implementing IT Service Management. The latest version, ITIL version 4, emphasizes IT Service Management within a Service Value System (SVS), providing a comprehensive end-to-end approach to effectively contribute to business value. This updated version integrates concepts from Lean IT, Agile, DevOps, and Organizational Change Management. By enrolling in this foundational course, you will develop a deep understanding of the guiding principles, dimensions, and practices of ITIL® 4. Moreover, upon completion, you will earn 21 PDUs.
ITIL® 4 Specialist Create, Deliver and Support (CDS)
This course serves as the initial step towards earning the ITIL Managing Professional designation. Throughout the program, you will acquire valuable insight into integrating different value streams and activities to create, deliver, and support IT-enabled products and services. Armed with this knowledge and skill set, you will gain the confidence to proficiently manage IT-enabled services, teams, and workflows.
ITIL® 4 Specialist – Drive Stakeholder Value (DSV)
This course covers vital topics such as SLA design, multi-supplier management, effective communication, relationship management, CX and UX design, as well as customer journey mapping. It provides participants with the essential skills to boost stakeholder satisfaction, which is fundamental for achieving business success in today’s highly competitive landscape.
ITIL® 4 High Velocity IT (HVIT)
ITIL 4 is a comprehensive framework that aims to elevate the standard of IT service management (ITSM) by providing practical and adaptable guidance. It assists organizations in their digital transformation journey and enables IT teams to actively contribute to the overall business strategy. This course focuses on the operations of digital organizations and digital operating models in high-velocity environments, integrating practices like Agile and Lean, along with technical methodologies and technologies such as Cloud, Automation, and Automatic Testing.
ITIL Strategic Leader Training
ITIL® 4 Strategist – Direct Plan and Improve (DPI)
This all-encompassing course is vital for professionals seeking both the ITIL Managing Professional and ITIL Strategic Leader designations. It equips individuals with the practical skills required to construct an agile and forward-looking IT organization with a well-defined strategic direction.
ITIL® 4 Strategic Leader: Digital and IT Strategy (DITS)
This course offers a thorough comprehension of digital strategy. It follows an iterative, eight-step model that advances from “vision” to “actions,” emphasizing the establishment of sustainable digital momentum. Participants will gain valuable insights into four key capabilities for developing a holistic digital framework, including digital leadership, innovation and emerging technologies management, risk management, and the structuring of a digital enterprise.