ITIL® 4 Strategist – Direct Plan and Improve (DPI) 3 Days
1 – FUNDAMENTAL PRINCIPLES OF DIRECTING, PLANNING, AND ENHANCING
Understanding essential terminology
Distinguishing primary concepts
Establishing the correlation between Values, Outcomes, Costs, and Risks
2 – DEFINING THE SCOPE OF DIRECTIVES
Aligning goals and requirements
Interpreting effective policies, controls, and guidelines
Assigning decision-making authority at the appropriate level
3 – GRC’S ROLE IN THE SERVICE VALUE SYSTEM
The significance of risk management
The impact of governance on DPI
Ensuring adequate yet balanced controls
4 – PRINCIPLES AND APPROACHES FOR ONGOING ENHANCEMENT
Utilizing the ITIL CI model
Establishing assessment objectives and outputs
Choosing the suitable assessment method
Prioritizing desired outcomes
Developing, justifying, and advocating the business case
Conducting improvement reviews and lessons learned sessions
Incorporating CI throughout the service value stream
5 – UTILIZING COMMUNICATION AND ORGANIZATIONAL CHANGE MANAGEMENT
Understanding the nature and advantages of OCM
Effectively managing, communicating, and influencing stakeholders
Establishing valuable interfaces across the value chain
6 – EFFECTIVE MEASUREMENT AND REPORTING
Defining indicators and metrics to support objectives
7 – DIRECTING, PLANNING, AND ENHANCING VALUE STREAMS
Recognizing disparities between value streams and practices
Selecting appropriate methods and techniques for directing, planning, and enhancing value streams