Price
Duration
Delivery
Course Overview
The ITIL 4 Direct Plan and Improve Qualification aims to equip participants with the practical skills needed to establish an IT organization focused on learning and improvement, guided by a robust strategic direction. This course provides practitioners with a practical and strategic approach to plan and implement continual improvement with agility.
Throughout this course, participants will achieve the following objectives:
- Gain an understanding of the Key Concepts of Direct, Plan & Improve
- Comprehend the scope of direction and planning and learn to apply key principles and methods in relevant contexts
- Understand the role of GRC (Governance, Risk & Compliance) and learn to integrate these principles and methods into the service value system
- Acquire knowledge of the key principles and methods of continual improvement for all types of improvements
- Learn how to use the key principles and methods of Organizational Change Management for direction, planning, and improvement
- Understand and apply the key principles and methods of measurement and reporting in directing, planning, and improvement
- Gain the ability to direct, plan, and improve value streams and practices
Curriculum
- 1 Section
- 1 Lesson
- Lifetime
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Requirements
- There are no prerequisites for this course.
Target audiences
- Participants attending this course have the flexibility to tailor their learning to their specific needs. While completion of the ITIL 4 Foundation Qualification is recommended, there are no mandatory requirements. Candidates with a minimum of two years of professional experience in IT Service Management are preferred. This qualification is suitable for individuals at various stages of their service management journey, including ITSM managers and aspiring managers, as well as managers at all levels involved in shaping direction and strategy or developing a continually improving team. It is also beneficial for existing ITIL qualification holders seeking to expand their knowledge. The list provided is for guidance, and individuals may choose to attend based on their career aspirations, personal goals, or objectives, selecting as few or as many Intermediate qualifications as they require to meet their needs.