ITIL® 4 Strategic Leader: Digital and IT Strategy (DITS)

1. Apply ITIL Guiding Principles to All Aspects of Digital and IT Strategy

   – Emphasize Value Creation

   – Start from Current State and Progress Iteratively with Feedback

   – Foster Collaboration and Promote Visibility

   – Think and Work Holistically

   – Keep Solutions Simple and Practical

   – Optimize and Automate Processes

2. Utilize Digital Strategy to Address Digital Disruption

   – Understand Digital Technology, Business, and Organization

   – Explore Digitization and Digital Transformation

   – Evaluate Business Strategy and Models in the Digital Context

   – Analyze the Relationship Between Digital and IT Strategy and ITIL Service Value System

3. Explore the Relationship Between Digital and IT Strategy, Service Value System, and Service Value Chain

   – Conduct Environmental Analysis

   – Perform External Analysis using PESTLE Framework

   – Analyze Internal Service Management Dimensions

4. Use Digital and IT Strategy to Ensure Organizational Viability

   – Relate Organizational Viability to Agility, Resilience, Lean Practices, and Co-Creation

   – Address VUCA (Volatility, Uncertainty, Complexity, Ambiguity) Factors in Digital Strategy

   – Determine Organizational Positioning and Market Relevance

5. Explain and Compare Three Levels of Digital Disruption

   – Ecosystem, Industry/Market, and Organizational Disruption

   – Factors Influencing Disruption and Achieving Customer/Market Relevance

   – Balancing Internal and External Focus for Operational Excellence

6. Strategic Approaches for Achieving Customer/Market Relevance and Operational Excellence

   – Implement Customer Journey Mapping

   – Utilize Omnichannel Delivery and Support

   – Leverage Customer Analytics and Feedback for Operational Excellence

7. Risks and Opportunities of Digital and IT Strategy

   – Manage Risks in the Context of Digital Organizations

   – Identify and Assess Risks

   – Balance Opportunity and Risk Posture

   – Foster Innovation and Develop a Culture of Innovation

8. Define and Advocate for Digital and IT Strategy

   – Perform Digital Readiness Assessment and Gap Analysis

   – Define and Communicate Vision and Strategy

   – Use Business Cases to Advocate for Digital and IT Strategy

9. Implementation of Digital and IT Strategy

   – Define Operating Models for Digital Organizations

   – Identify Key Leadership Skills for Digital Organizations

   – Apply Strategies for Coordination and Implementation

   – Assess Success of Digital and IT Strategy and Transformation Programs