Price
Duration
Delivery
Course Objectives:
This course aims to provide delegates with the knowledge and skills to optimize the value of the journey for all stakeholders. It focuses on converting opportunities and demand into value and driving stakeholder value. The course emphasizes the importance of engagement in optimizing service value, as service value is co-created through the involvement of various stakeholders. Through this course, participants will explore methods to drive stakeholder value and encourage their contribution to the creation of service value, including topics such as value propositions, fostering relationships, shaping demand, designing service offerings, and realizing value.
Curriculum
- 1 Section
- 1 Lesson
- Lifetime
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Requirements
- There are no prerequisites for this course.
Target audiences
- This course is tailored for professionals in management and service delivery roles, including but not limited to relationship managers, customer experience (CX) managers, account managers, service delivery managers, service desk managers, service level managers, enterprise architects, service and solution architects, business analysts, product owners, marketing managers, project managers, portfolio managers, supplier relationship managers, vendor managers, contract managers, and customer experience/user experience designers. It provides relevant insights and strategies specific to each of these roles.