ITIL® 4 Specialist Create, Deliver and Support (CDS)
1 – PLANNING AND ESTABLISHING A SERVICE VALUE STREAM
Exploring the concepts and obstacles associated with SVS
Implementing the “shift left” strategy
Recognizing the genuine value of information and technology within the SVS
2 – CONTRIBUTING TO DEVELOPMENT, DEPLOYMENT, AND MAINTENANCE
Utilizing the value stream to devise, create, and transition new services
Enhancing a value stream by utilizing ITIL methodologies
Providing end-user assistance
Advancing the value stream for maintenance through ITIL practices
3 – DEVELOPING, DELIVERING, AND MAINTAINING SERVICES
Coordinating, prioritizing, and organizing activities
Assessing the value of buy vs. build, sourcing, and service integration and management