ITIL® 4 High Velocity IT (HVIT)
1 – UNDERSTANDING HIGH-SPEED IN A DIGITAL ERA
Exploration of the primary ITIL 4 high-velocity vocabulary
Comprehension of the circumstances where the shift to high-velocity IT is both desirable and viable
Grasping the five goals linked to digital products, aiming to accomplish:
Strategic and innovative investments – effective and innovative application of IT from a strategic perspective
Rapid development – swift realization and delivery of IT services and IT-related products
Robust operations – highly resilient IT services and IT-related products
Value co-creation – efficient interaction between service provider and consumer
Compliance assurance – adherence to governance, risk, and compliance (GRC) requirements.
2 – ITIL OPERATING MODEL – DIGITAL PRODUCT LIFECYCLE
Understanding the correlation between high-velocity IT and:
The four dimensions of service management
The ITIL service value system
The service value chain
The digital product lifecycle
3 – FUNDAMENTAL CONCEPTS FOR DELIVERING HIGH-VELOCITY IT
Grasping the following concepts:
Ethical considerations
Safety culture
Toyota Kata
Lean / Agile / Resilient / Continuous methodologies
Service-dominant logic
Design thinking
Complexity thinking
Application of these principles, models, and concepts to contribute to:
Facilitating customer needs
Building trust and reliability
Committing to performance
Dealing with uncertainty
Improving through curiosity
4 – ACHIEVING VALUE WITH DIGITAL PRODUCTS
Understanding how the service provider ensures valuable investments are achieved.
Utilizing the following practices to contribute to achieving valuable investments:
Portfolio management
Relationship management
Understanding how the service provider ensures fast deployment is achieved.
Utilizing the following practices to contribute to achieving fast deployment:
Architecture management
Business analysis
Deployment management
Service validation and testing
Software development and management
Understanding how the service provider ensures resilient operations are achieved.
Utilizing the following practices to contribute to achieving resilient operations:
Availability management
Capacity and performance management
Monitoring and event management
Problem management
Service continuity management
Infrastructure and platform management
Understanding how the service provider ensures co-created value is achieved.
Utilizing the following practices to contribute to achieving co-created value with the service consumer:
Relationship management
Service design
Service desk
Understanding how the service provider ensures assured conformance is achieved.
Utilizing the following practices to contribute to achieving assured conformance:
Information security management
Risk management