ITIL® 4 High Velocity IT (HVIT)

Course Objectives

The primary goal of this course is to equip IT service management practitioners in digitally evolving organizations. These practitioners, already familiar with traditional IT service management concepts, are now seeking to enhance their confidence in discussing ‘digital,’ develop practical skills and become valuable contributors in the digital domain.

Aspiration of the Course: 

– Assist customers in achieving their objectives, enabling them to become who they aspire to be.

– Continuously elevate standards, taking operations to a significantly higher level.

– Cultivate trust as knowledgeable professionals in a positive work environment.

– Embrace ambiguity and uncertainty without fear of not having all the answers.

– Dedicate themselves to ongoing learning as an integral part of their daily work.

The course focuses on the primary activities within the digital value chain. It encompasses the practitioner’s actions and the resources they utilize throughout the lifecycle of digital products to:

– Make informed digital investments

– Efficiently realize and deliver digital products and services

– Establish highly resilient digital products and services that can withstand disruption

– Ensure that service consumers derive value from digital products and services

– Ensure activities conform to governance, risk, and compliance requirements.

Additionally, participants will understand and learn how to apply key principles and methods of Organizational Change Management for direction, planning, and improvement. They will also gain a profound understanding of measurement and reporting principles and methods for directing, planning, and improvement, as well as how to direct, plan, and improve value streams and practices.