ITIL® 4 Foundation

Course Objectives

Upon completion of this course, you will gain a comprehensive understanding of the 7 Guiding Principles, 4 Dimensions of Service Management, 34 ITIL® Practices, and the new Service Value Chain, which form the core of ITIL® version 4.

Targeted Audience:

This course is designed for individuals who require knowledge of IT Service Management to enhance customer value delivery. It is suitable for IT staff, management, and customers closely involved in supporting business requirements. Additionally, the course caters to students pursuing the ITIL® 4 Foundation certification and preparing for the ITIL® 4 Foundation exam.